The Society is committed to handling disputes and complaints quickly, fairly and in confidence. Any disputes or complaints should be directed to the Chief Executive Officer by calling 1300 092 424 (Monday – Friday 8.30am – 5.00pm Victorian time) or writing to: 

Australian Friendly Society Limited
Chief Executive Officer
PO Box 480 Bendigo Vic 3552.

If you are not satisfied with the outcome of your complaint you may in some cases refer your complaint directly to the relevant External Dispute Resolution (EDR) scheme:

Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Email: [email protected]
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Website: www.afca.org.au

Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au